Last updated: March 2026

JB Alcohol Delivery (“we”, “our”, “us”) is operated by jbalcoholdelivery.com We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We collect the following types of personal data when you place an order or interact with our website:

  • Identity & Contact Information: Full name, phone number, email address
  • Delivery Information: Delivery address and any special delivery instructions
  • Payment Information: Transaction references and payment confirmations (we do not store full card numbers — card payments are processed securely via Stripe)
  • Order History: Products purchased, order values, and order dates
  • Device & Usage Data: IP address, browser type, and pages visited, collected via cookies and analytics tools

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders
  • To communicate order updates, tracking information, and delivery notifications via WhatsApp or email
  • To verify age and eligibility to purchase alcohol in accordance with Malaysian law
  • To process payments and issue refunds
  • To improve our website and customer experience
  • To comply with legal and regulatory obligations

We will not use your data for unsolicited marketing without your consent.

3. Sharing of Personal Data

We do not sell your personal data. We may share your information with trusted third parties only where necessary to fulfil your order or operate our business:

  • Logistics Partners: Ninjavan, DHL, Lalamove, and Grab — for the purpose of delivering your order
  • Payment Processors: Stripe — for secure card payment processing
  • Analytics Providers: For website performance monitoring
  • Legal Authorities: Where required by Malaysian law or a valid court order

4. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, and in compliance with Malaysian tax and record-keeping requirements. Order records are typically retained for a minimum of 7 years.

5. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. Cookies may include:

  • Essential Cookies: Required for the website and checkout to function
  • Analytics Cookies: Used to understand how visitors use our site (e.g., Google Analytics)

You may disable cookies through your browser settings, but this may affect the functionality of certain features on our website.

6. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Withdraw consent for the processing of your data (subject to legal obligations)

To exercise any of these rights, please contact us via WhatsApp or email.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Card payment data is handled exclusively by Stripe and is never stored on our servers.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of last update.

10. Contact Us

For any privacy-related enquiries, please reach out to us via WhatsApp or email. We will respond within 5 working days.